{"id":382,"date":"2018-11-02T11:34:17","date_gmt":"2018-11-02T15:34:17","guid":{"rendered":"https:\/\/monitorbusinessreviews.com\/?p=382"},"modified":"2018-11-07T11:03:02","modified_gmt":"2018-11-07T16:03:02","slug":"how-many-positive-reviews-do-i-need-to-negate-1-negative-review","status":"publish","type":"post","link":"https:\/\/monitorbusinessreviews.com\/how-many-positive-reviews-do-i-need-to-negate-1-negative-review","title":{"rendered":"How many positive reviews do I need to negate one negative review?"},"content":{"rendered":"

\"\"Short answer is 40.\u00a0<\/strong><\/p>\n

It\u2019s\u00a0no\u00a0secret\u00a0great customer reviews can drive sales for your site, just like a customer leaving a bad review can damage your company\u2019s reputation. These two things are obviously correlated. What you probably didn\u2019t realize that this\u00a0crucial\u00a0ratio between positive and negative reviews\u00a0that(remove)\u00a0may be even more important than the reviews themselves.<\/p>\n

Consider these simple three facts:<\/strong><\/p>\n

    \n
  1. When customers are\u00a0dissatisfied\u00a0or unhappy with a company, there’s a 91%\u00a0chance they won’t do business with that company again (Lee Resources).<\/li>\n
  2. Unhappy customers typically tell nine to 15 other people\u00a0such as friends, family,\u00a0and co-workers about their experience; some tell 20 or more (White House Office of Consumer Affairs).<\/li>\n
  3. Surveys show\u00a0that remove)\u00a0\u00a0\u00a0a negative customer experience is the reason 86%\u00a0of consumers quit doing business with a company (Customer Experience Impact Report).<\/li>\n<\/ol>\n

    So what\u2019s the secret ratio?<\/strong><\/p>\n

    Studies have now shown that it takes rough 40 positive customers reviews to undo the damage of a single negative review. Wow! This ratio was derived from a combination of human behavior, math,\u00a0and some simple logic.<\/p>\n

    Here\u2019s the logic sited:<\/strong><\/p>\n

      \n
    1. Unhappy customers share their experiences.<\/li>\n
    2. Happy customers, on the other hand, are unlikely to leave a good review.\u00a0\u00a0In fact, studies show that only one in 10 happy customers leave a good review.<\/li>\n
    3. Your star review rating reflects an overall average of positive and negative reviews. So\u00a0if your goal is to maintain an overall rating of four stars, you’ll need four,\u00a0five-star reviews to make up for every one-star review.<\/li>\n
    4. So if only 1 of every 10 satisfied \/ happy customers leaves a positive,\u00a0five-star review for your business, and you\u00a0know\u00a0it takes approximately 4 five-star reviews to make up for each one-star review, you\u00a0realize\u00a0it will take 40 positive customer experiences with your company to make up for that single negative review.<\/li>\n<\/ol>\n

      All of this makes for a positive review-to-negative review ratio that is virtually impossible for your business to ignore. Our services can help you get a handle on this by providing the tools necessary to generate more online reviews.<\/p>\n

      <\/span><\/span><\/span><\/span>
      Get More Reviews<\/span><\/div><\/div><\/a><\/div><\/div><\/div><\/div>\n","protected":false},"excerpt":{"rendered":"

      Short answer is 40.\u00a0 It\u2019s\u00a0no\u00a0secret\u00a0great customer reviews can drive sales for your site, just like a customer leaving a bad review can damage your company\u2019s reputation. These two things are obviously correlated. What you probably didn\u2019t realize that this\u00a0crucial\u00a0ratio between positive and negative reviews\u00a0that(remove)\u00a0may be even more important than the reviews themselves. Consider these simple three facts: When customers are\u00a0dissatisfied\u00a0or unhappy with a company, there’s a 91%\u00a0chance they won’t do business with that company again (Lee Resources). Unhappy customers typically tell nine to 15 other people\u00a0such as friends, family,\u00a0and co-workers about their experience; some tell 20 or more (White House … <\/p>\n

      Read More<\/a><\/div>\n","protected":false},"author":1,"featured_media":387,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[22],"tags":[],"yoast_head":"\nHow many positive reviews do I need to negate one negative review? - Monitor Business Reviews | Improve Your Online Reputation\u200e<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/monitorbusinessreviews.com\/how-many-positive-reviews-do-i-need-to-negate-1-negative-review\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"How many positive reviews do I need to negate one negative review? - Monitor Business Reviews | Improve Your Online Reputation\u200e\" \/>\n<meta property=\"og:description\" content=\"Short answer is 40.\u00a0 It\u2019s\u00a0no\u00a0secret\u00a0great customer reviews can drive sales for your site, just like a customer leaving a bad review can damage your company\u2019s reputation. These two things are obviously correlated. What you probably didn\u2019t realize that this\u00a0crucial\u00a0ratio between positive and negative reviews\u00a0that(remove)\u00a0may be even more important than the reviews themselves. Consider these simple three facts: When customers are\u00a0dissatisfied\u00a0or unhappy with a company, there’s a 91%\u00a0chance they won’t do business with that company again (Lee Resources). Unhappy customers typically tell nine to 15 other people\u00a0such as friends, family,\u00a0and co-workers about their experience; some tell 20 or more (White House ... 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